{"id":427,"date":"2024-03-05T14:13:14","date_gmt":"2024-03-05T14:13:14","guid":{"rendered":"https:\/\/apriko.stage-2.one-line.ch\/fr\/?page_id=427"},"modified":"2025-02-26T16:47:53","modified_gmt":"2025-02-26T16:47:53","slug":"support","status":"publish","type":"page","link":"https:\/\/apriko.com\/fr\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\r\n<section id=\"headers-for-main-pages-661932528e2e4\" class=\"hero action-wrapper\">\r\n\r\n\t<div class=\"container\">\r\n\t\t<div class=\"hero-v4\">\r\n\t\t\t<div class=\"hero-v4__cont\">\r\n                \r\n<ul class=\"breadcrumbs\"><li><a href=\"https:\/\/apriko.com\/fr\/\">Apriko<\/a><\/li><\/ul>\r\n<h1 class=\"title-2\">Que pouvons-nous faire pour toi ? Notre \u00e9quipe d&rsquo;assistance est l\u00e0 pour toi. <\/h1>\r\n\r\n<div class=\"hero-text\">\r\n    <p>Les clients d\u2019Apriko b\u00e9n\u00e9ficient d\u2019une assistance \u00e0 chaque \u00e9tape\u00a0: De la premi\u00e8re consultation \u00e0 l\u2019assistance continue, en passant par la configuration du syst\u00e8me, Apriko t\u2019accompagne sur la voie du succ\u00e8s. Pour un d\u00e9marrage optimal, nous te proposons un service de configuration gratuit et, pour les grandes entreprises, un vaste programme Poweruser.<\/p>\n<\/div>\r\n\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"hero-v4__media\">\r\n\t\t\t\t\r\n\t\t\t\t\n<div  class=\"hero-v4__img\">\n\n<video autoplay muted playsinline loop src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2025\/01\/support-apriko.mp4\">\n    <source src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2025\/01\/support-apriko.mp4\" type=\"video\/mp4\">\n<\/video>\n\n\n\n<\/div>\n\r\n\t\t\t\t<div class=\"hero-v4__decore\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/themes\/general\/frontend\/assets\/img\/hero-decore-v4.svg\" alt=\"\">\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\n\n\n<section id=\"accordion-660533ceee4f7\" class=\"section\">\n\n\t<div class=\"container\">\n                \n\t\t<div class=\"accordion-wrapper\">\n\t\t\t<div class=\"accordion-sidebar\">\n                                <div class=\"eyebrow\">Solutions sectorielles<\/div>\n                \n                                <h2 class=\"title-3\">Service de configuration gratuit<\/h2>\n                \n                \n\n<div class=\"article-card\">\n    \n    \n    <div class=\"article-card__title-cont\">\n        \n            <\/div>\n\n        <div class=\"article-card__text\">\n        <p>Tu n\u2019es pas un sp\u00e9cialiste ou un amateur d\u2019informatique? Pas de probl\u00e8me. Nous nous chargeons de la configuration pour toi et te montrons tout ce dont tu as besoin pour pouvoir d\u00e9marrer\u00a0&#8211; et ce, enti\u00e8rement gratuitement.<\/p>\n    <\/div>\n    \n     \n    \n        \r\n<div class=\"action-block \">\r\n    <div class=\"action-block__inner\">\r\n                <div class=\"action-block__text\"><p>D\u00e9couvre les fonctionnalit\u00e9s et les outils de pointe de l\u2019industrie qui allient expertise et efficacit\u00e9.<\/p>\n<\/div>\r\n        \r\n                <a href=\"https:\/\/calendly.com\/d\/crjj-8mn-gcy\/apriko\" target=\"\" class=\"btn btn-primary\">Prendre rendez-vous<\/a>\r\n            <\/div>\r\n<\/div>\r\n    \n<\/div>\n\t\t\t<\/div>\n\n                            <div class=\"accordion\">\n                                    <div class=\"accordion__item active\">\n                        <div class=\"accordion__progress\"><\/div>\n\n                                                    <div class=\"accordion__header\">Premi\u00e8re \u00e9tape : premi\u00e8re s\u00e9ance de conseil et analyse<\/div>\n                        \n                                                <div class=\"accordion__body\">\n                            <div class=\"accordion__inner\">\n                                <div class=\"swiper js-accordion-slider\">\n                                    <div class=\"swiper-wrapper\">\n                                     \n\n                                    <div class=\"swiper-slide accordion-slide\">\r\n\r\n    \n<div  class=\"accordion-slide__media\">\n\n<picture>\n    <img decoding=\"async\" width=\"2126\" height=\"1418\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko.jpg 2126w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko-300x200.jpg 300w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko-1024x683.jpg 1024w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko-768x512.jpg 768w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko-1536x1024.jpg 1536w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/soutien-conseil-initial-analyse-apriko-2048x1366.jpg 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/picture>\n\n\n    \n<\/div>\n\r\n    <div class=\"accordion-slide__info\">\r\n                <div class=\"accordion-slide__title\">Analyse individuelle des besoins pour ta transition \u00e0 Apriko<\/div>\r\n        \r\n                <div class=\"accordion-slide__text\">\r\n            <p>Commence par un conseil sur mesure. Nous analysons tes besoins et planifions le transfert optimal vers Apriko.<\/p>\n        <\/div>\r\n        \r\n\t\t    <\/div>\r\n<\/div>\n                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <\/div>\n\n                                    <div class=\"accordion__item \">\n                        <div class=\"accordion__progress\"><\/div>\n\n                                                    <div class=\"accordion__header\">Deuxi\u00e8me \u00e9tape : migration des donn\u00e9es et configuration du syst\u00e8me <\/div>\n                        \n                                                <div class=\"accordion__body\">\n                            <div class=\"accordion__inner\">\n                                <div class=\"swiper js-accordion-slider\">\n                                    <div class=\"swiper-wrapper\">\n                                     \n\n                                    <div class=\"swiper-slide accordion-slide\">\r\n\r\n    \n<div  class=\"accordion-slide__media\">\n\n<picture>\n    <img decoding=\"async\" width=\"2126\" height=\"1418\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko.jpg 2126w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko-300x200.jpg 300w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko-1024x683.jpg 1024w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko-768x512.jpg 768w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko-1536x1024.jpg 1536w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-migration-de-donnees-systeme-installation-apriko-2048x1366.jpg 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/picture>\n\n\n    \n<\/div>\n\r\n    <div class=\"accordion-slide__info\">\r\n                <div class=\"accordion-slide__title\">Migration des donn\u00e9es s\u00e9curis\u00e9e et configuration sur demande<\/div>\r\n        \r\n                <div class=\"accordion-slide__text\">\r\n            <p>Notre \u00e9quipe de sp\u00e9cialistes transf\u00e8re tes donn\u00e9es en toute s\u00e9curit\u00e9 et configure Apriko en fonction de tes besoins, pour une transition en douceur.<\/p>\n        <\/div>\r\n        \r\n\t\t    <\/div>\r\n<\/div>\n                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <\/div>\n\n                                    <div class=\"accordion__item \">\n                        <div class=\"accordion__progress\"><\/div>\n\n                                                    <div class=\"accordion__header\">Troisi\u00e8me \u00e9tape : formation et int\u00e9gration<\/div>\n                        \n                                                <div class=\"accordion__body\">\n                            <div class=\"accordion__inner\">\n                                <div class=\"swiper js-accordion-slider\">\n                                    <div class=\"swiper-wrapper\">\n                                     \n\n                                    <div class=\"swiper-slide accordion-slide\">\r\n\r\n    \n<div  class=\"accordion-slide__media\">\n\n<picture>\n    <img decoding=\"async\" width=\"2126\" height=\"1418\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko.jpg 2126w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko-300x200.jpg 300w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko-1024x683.jpg 1024w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko-768x512.jpg 768w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko-1536x1024.jpg 1536w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-formation-onboarding-apriko-2048x1366.jpg 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/picture>\n\n\n    \n<\/div>\n\r\n    <div class=\"accordion-slide__info\">\r\n                <div class=\"accordion-slide__title\">Une formation efficace pour parvenir \u00e0 une exploitation optimale du logiciel Apriko<\/div>\r\n        \r\n                <div class=\"accordion-slide__text\">\r\n            <p>B\u00e9n\u00e9ficie d\u2019un programme d\u2019int\u00e9gration complet avec des formations en interne te permettant d\u2019exploiter efficacement Apriko pour ainsi d\u00e9ployer tout son potentiel au sein de ton \u00e9quipe.<\/p>\n        <\/div>\r\n        \r\n\t\t    <\/div>\r\n<\/div>\n                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <\/div>\n\n                                    <div class=\"accordion__item \">\n                        <div class=\"accordion__progress\"><\/div>\n\n                                                    <div class=\"accordion__header\">Quatri\u00e8me \u00e9tape : assistance continue et optimisation du syst\u00e8me<\/div>\n                        \n                                                <div class=\"accordion__body\">\n                            <div class=\"accordion__inner\">\n                                <div class=\"swiper js-accordion-slider\">\n                                    <div class=\"swiper-wrapper\">\n                                     \n\n                                    <div class=\"swiper-slide accordion-slide\">\r\n\r\n    \n<div  class=\"accordion-slide__media\">\n\n<picture>\n    <img decoding=\"async\" width=\"2126\" height=\"1418\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko.jpg 2126w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko-300x200.jpg 300w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko-1024x683.jpg 1024w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko-768x512.jpg 768w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko-1536x1024.jpg 1536w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/support-ongoing-support-optimisation-apriko-2048x1366.jpg 2048w\" sizes=\"(max-width: 2126px) 100vw, 2126px\" \/><\/picture>\n\n\n    \n<\/div>\n\r\n    <div class=\"accordion-slide__info\">\r\n                <div class=\"accordion-slide__title\">Assistance continue pour un succ\u00e8s durable<\/div>\r\n        \r\n                <div class=\"accordion-slide__text\">\r\n            <p>Nous fournissons une assistance continue et des perfectionnements en mati\u00e8re de conception pour que Apriko puisse ouvrir la voie \u00e0 ton succ\u00e8s commercial.<\/p>\n        <\/div>\r\n        \r\n\t\t    <\/div>\r\n<\/div>\n                                                                        <\/div>\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                                            <\/div>\n\n                                <\/div>\n\t        \n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"poweruser\" class=\"section section-content-links\">\n\n\t<div class=\"container\">\n        \n        \t\t<div class=\"eyebrow\">Cours de formation par des experts<\/div>\n        \n        \t\t<h2 class=\"title-3 part-width-title\">Poweruser: Tes propres experts \u00e0 port\u00e9e de main<\/h2>\n        \n\t\t<div class=\"article-wrap \">\n            \n\n<div class=\"article-card\">\n    \n    \n    <div class=\"article-card__title-cont\">\n        \n            <\/div>\n\n        <div class=\"article-card__text\">\n        <p>Les poweruser sont des personnes cl\u00e9s dans ton entreprise qui agissent comme interlocuteurs pour nous. Form\u00e9s par nos soins, ils sont le premier point de contact en interne pour tes questions et forment ton \u00e9quipe. Ils interagissent avec la communaut\u00e9 et ont ainsi une longueur d\u2019avance en mati\u00e8re de connaissances. Le mod\u00e8le Poweruser m\u00e9rite d\u2019\u00eatre pris en consid\u00e9ration. Il te permet de r\u00e9aliser des economies.<\/p>\n    <\/div>\n    \n     \n    \n    \n<\/div>            \n<div class=\"article-wrap__links  --green\">\n        <div class=\"article-link-row\">\n                <div class=\"icon icon-25\">\n            <img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/check.svg\" class=\"attachment-25x25 size-25x25\" alt=\"\" \/>        <\/div>\n                Rabais mensuel    <\/div>\n        <div class=\"article-link-row\">\n                <div class=\"icon icon-25\">\n            <img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/check.svg\" class=\"attachment-25x25 size-25x25\" alt=\"\" \/>        <\/div>\n                Formations gratuites    <\/div>\n        <div class=\"article-link-row\">\n                <div class=\"icon icon-25\">\n            <img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/check.svg\" class=\"attachment-25x25 size-25x25\" alt=\"\" \/>        <\/div>\n                Assistance avec contact direct    <\/div>\n        <div class=\"article-link-row\">\n                <div class=\"icon icon-25\">\n            <img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/check.svg\" class=\"attachment-25x25 size-25x25\" alt=\"\" \/>        <\/div>\n                Participation au d\u00e9veloppement    <\/div>\n        <div class=\"article-link-row\">\n                <div class=\"icon icon-25\">\n            <img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/check.svg\" class=\"attachment-25x25 size-25x25\" alt=\"\" \/>        <\/div>\n                Communaut\u00e9 Apriko active    <\/div>\n    <\/div>            \n                        \r\n<div class=\"action-block \">\r\n    <div class=\"action-block__inner\">\r\n                <div class=\"action-block__text\"><p>Deviens un Poweruser pour ton entreprise et tire profit des avantages.<\/p>\n<\/div>\r\n        \r\n                <a href=\"https:\/\/apriko.com\/fr\/contact?subject=5\" target=\"\" class=\"btn btn-primary\">Laisse-toi conseiller <\/a>\r\n            <\/div>\r\n<\/div>\r\n            \t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<section id=\"contact-660533ceeeada\" class=\"section\">\n\n\t<div class=\"container\">\n                \n\t\t<div class=\"contact-block\">\n\t\t\t<div class=\"contact-block__cont contact-info\">\n                \t\t\t\t<h3 class=\"contact-info__title\">Besoin d\u2019aide ? Prends contact avec nous et nous te r\u00e9pondrons.<\/h3>\n                                \t\t\t\t<div class=\"contact-info__name\">Service client et assistance<\/div>\n                                \t\t\t\t<div class=\"contact-info__sub-title\">Lundi au vendredi de 8h00 \u00e0 17h00<\/div>\n                \n\t\t\t\t<div class=\"contact-info__links\">\n                    \t\t\t\t\t<a href=\"mailto:help&#064;aprik&#111;&#046;c&#111;m\">help&#64;aprik&#111;&#46;c&#111;m<\/a>\n                                        \n\t\t\t\t\t<a href=\"tel:+&#52;&#49;&#52;&#52;5&#51;&#52;6655\">+&#52;&#49; &#52;&#52; 5&#51;&#52; 66 55<\/a>\n                    \t\t\t\t<\/div>\n\n                \t\t\t<\/div>\n\n\t\t\t<div class=\"contact-block__media\">\n                \n<div  class=\"contact-block__img\">\n\n<picture>\n    <img decoding=\"async\" width=\"1500\" height=\"1222\" src=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/Med-Ramiqi-Contact.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/Med-Ramiqi-Contact.jpg 1500w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/Med-Ramiqi-Contact-300x244.jpg 300w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/Med-Ramiqi-Contact-1024x834.jpg 1024w, https:\/\/apriko.com\/fr\/wp-content\/uploads\/sites\/2\/2024\/07\/Med-Ramiqi-Contact-768x626.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/><\/picture>\n\n\n\n<\/div>\n\n\t\t\t\t<div class=\"contact-block__decore\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/apriko.com\/fr\/wp-content\/themes\/general\/frontend\/assets\/img\/contacts-decore.svg\" alt=\"\">\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.3 (Yoast SEO v23.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Apriko<\/title>\n<meta name=\"description\" content=\"Profite de l\u2019excellence du service d\u2019assistance client\u00e8le d\u00e9di\u00e9 d\u2019Apriko pour les cabinets de recrutement et les agences de location de personnel. 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